Learn how our essential services will continue to operate as we respond 'Together against COVID-19'.

Update to Victims Services in response to COVID-19 (coronavirus)

COVID-19 (coronavirus) has impacted various services across the Department and Victims Services has made some changes to the way we operate.

If you need to contact us, you can still call us Monday-Friday, 9am to 5 pm.

Our available hotlines include:

  • Victims Access Line: 1800 633 063
  • Aboriginal Contact Line: 1800 019 123
  • Families and Friends of Missing Persons Unit: 1800 227 772
  • Specialist Victims Support Service: 1800 411 822

You can also continue to lodge online forms for victims support if you need to.

While Victims Services will continue to operate our phone lines, we are limiting face-to-face contact. Our counter in Parramatta will be closed until further notice in an effort to reduce risk of infection.

We appreciate your understanding during this time. 

Support for victims of crime 

If you are a victim of crime, you can find out about your rights; where to access counselling and how to apply for compensation at Victims Services. The Victims Services website has a section called Justice Journey which gives practical advice and contact details of service providers that can help and support you before, during and after the court process.

Victims services also publishes a range of fact sheets and brochures to help victims at different stages of their experience. The guides they publish about the criminal justice system include Sentencing and Victim Impact Statements.  

If you are an Aboriginal person or Torres Straits islander who is a victim of crime in NSW, you can call the special confidential Victim's Services Aboriginal contact line. 

For more information see Legal and court support for Aboriginal people.